Online Safety

Online Purchasing

Consumers can buy nearly anything online from the comfort of their own homes.  But along with this convenience come complaints of delivery problems, shipment of wrong or damaged items, and hidden costs.

• Know the total price. Make sure it includes all charges including shipping, handling, insurance, and taxes.  Be sure that coupons and other discounts are properly applied.
• Know what you are buying. Watch for words like “refurbished,” “reconditioned,” “close-out,” “discontinued,” or “as is.”
• Check the fine print. Companies may charge “restocking fees” for items you wish to return.
• Keep a record of your purchase. Keep track of what you ordered including the date of payment, the price, and the payment method.  Save any information the seller provides to you, such as product description, delivery date, cancellation policy, warranties, and confirmation numbers.
• No purchase necessary. It is against the law to require a purchase in order to enter a contest.
• Review your credit card bill. Check your credit card statements to ensure that you were charged correctly.  Act quickly to address any errors. 

Cyberbullying

Cyberbullying is bullying or harassment that happens online. It can happen in an email, a text message, a game, or on a social networking site.  It may manifest itself in many different ways, such as creating images, spreading rumors, or even imitating another person’s online profile.

Cyberbullying Tips:

• Know what actions to take. If someone is harassing or threatening you, remove them from your friends list, block their user name or email address, and report them to the site administrator. If the victim finds a profile that was created or altered without his or her permission, contact the site to have it taken down.
• Avoid escalating the situation. Responding with hostility is likely to provoke a bully. If the bullying persists, share the record you keep with school officials (if applicable) or local law enforcement.
• Document cyberbullying (or other unwanted contact). Keep a record of any online activity (emails, web pages, social media posts, etc.), including relevant dates and times. Keep both an electronic and a printed copy.
• Be an upstander. Do not be a passive bystander.  Speak up if someone is bullying your friend or family member. Stop untrue or harmful messages from spreading. Report the situation to a trusted adult. If you are a parent, look for signs of bullying behavior in your child.
• Educate your children about the consequences of bullying. Explain that bullying not only harms the victim but also the bully.  Often, the bully will face scorn from peers and punishment from authorities.

Social Networking

Social networks are a great way to stay connected with others, but you should be wary about how much personal information you post and take basic precautions before going online.

• Own your online presence. Privacy and security settings exist for a reason. When available, set the privacy and security settings on websites to your comfort level for information sharing. 
• Once posted, always posted. Protect your reputation on social networks. What you post online stays online. Think twice before posting pictures you wouldn’t want your parents or future employers to see. Recent research found that 70% of job recruiters rejected candidates based on information they found online. Even if you delete the information from a site, other people may still have older versions of the site and can circulate it. 
• Your online reputation can be a good thing.  Recent research also found that recruiters respond to a strong, positive personal brand online. So show your smarts, thoughtfulness, and mastery of the environment. 
• Post only about others as you would have them post about you. It’s the golden rule online. 
• When in doubt, throw it out. Links in email, tweets, posts, and online advertising are often the method cybercriminals use to access your computer.  If you click on something or share information you shouldn’t, your computer may be exposed to attack. If it looks suspicious, asks you to act immediately, or offers something that’s too good to be true ‐ even if you know the source ‐ it’s best to delete or disregard it. 
• Make passwords long, strong and unique. Combine capital and lowercase letters with numbers and symbols to create a more secure password.  Passwords are private information and not to be shared with friends.  Avoid using the same password for multiple sites, especially online banking or other financial services. 
• Be honest if you’re uncomfortable. If a friend posts something about you that makes you uncomfortable or you think is inappropriate, let them know. Likewise, stay open‐minded if a friend approaches you because something you’ve posted makes him or her uncomfortable.  People have different tolerances for how much the world knows about them. Respect those differences. 
• We’re all in this together. Be aware how much information you share about other people.  All efforts to protect personal information can be useless if a careless friend shares too much. 
• Keep personal information personal. Be cautious about how much personal information you provide on social networking sites. The more information you post, the easier it may be for a hacker or someone else to use that information against you by stealing your identity, accessing your data, or committing other crimes such as stalking. 
• Know and manage your friends. Friends are people you know and trust. Some of the fun of social networks is creating a large pool of friends from many aspects of your life.  In general, a smaller group of known people is better. Use tools to manage the information you share with friends in different groups or even have multiple online pages. If you’re trying to create a public persona and want to share ideas, photos or other information with the larger public, create an open profile or a “fan” page that encourages broad participation and where you limit the posting of any personal information. Use your personal profile to keep your real friends more synched up with your daily life. 
• Be aware of what your teens are posting publicly. Occasionally check your teen’s online profiles to see what they are posting.  Constant monitoring is not needed, but be aware generally what they are doing.  
• Report incidents. Because of the popularity of social networking sites, criminals and bullies can try to use these services to communicate with and prey on potential victims.  Most sites have terms of use meant to curb improper conduct, but enforcement of the terms is often limited and relies on self-reporting by other users.  
• Safer for me, more secure for all. What you do online has the potential to affect everyone – at home, at work and around the world. Practicing good online habits benefits the global digital community.

Texting and Sexting

Sending or forwarding sexually explicit photos, videos, or messages from a mobile phone is known as "sexting." Adults should think twice before doing it.  And tell your children not to do it.  In addition to risking reputation and friendships, he/she/they could be breaking the law if they create, forward, or even save this kind of message. People, and especially children/teens, may be less likely to make a bad choice if they know the consequences.  Photos posted online and sex offender labels are two things that never go away.

• It may not be private. Once you send a message or image, you do not control how it is shared.  According to a 2008 survey conducted by the National Campaign to Prevent Teen and Unplanned Pregnancy, 36% of teen girls and 39% of teen boys say it is common for nude or semi-nude photos to get shared with people other than the intended recipient. 
• Encourage manners. If you are texting, respect others.  If your children are texting, encourage them to respect others. Texting shorthand can lead to misunderstandings. Think about how a text message might be read and understood before it is sent. It is easy to text something that you would not have the courage to say to a person’s face. Sometimes, this means that it’s better left unsaid. 
• Safeguard privacy. Ignore texts from people you don’t know, learn how to block numbers from your cell phone, avoid posting your cell phone number online, and never provide personal or financial information in response to a text.  Encourage your children to do the same.