Top 10 Scams

2019 Top 10 Consumer Complaints

 

Nebraska Attorney General's Office

  1. Imposter Scams
  2. Home Repair, Improvement & Products
  3. Auto Related Complaints   
  4. Identity Theft
  5. Internet Services 
  6. Banks & Lenders 
  7. Debt Collection
  8. Credit Cards  
  9. Travel & Time Shares
  10. Internet Auction

Federal Trade Commission - Nebraska

  1. Imposter Scams
  2. Identity Theft
  3. Telephone & Mobile Services
  4. Online Shopping & Negative Reviews
  5. Prizes, Sweepstakes & Lotteries
  6. Banks & Lenders
  7. Debt Collection
  8. Auto Related Complaints
  9. Internet Services
  10. Health Care

 

Complaint Categories used by the FTC and the Nebraska Attorney General's Office

 

Auto Related Complaints

Misleading or deceptive claims regarding auto warranties; repair/maintenance issues with newly purchased used or new cars, including dissatisfaction with service provided by auto mechanics; price fixing and price gouging concerns against gas stations and oil companies; etc.  

Banks and Lenders

Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms; miscellaneous customer service and account issues with bank products, including fees and overdraft charges; etc.

Credit Cards

Account or billing issues, including interest rate changes, late fees, credit disputes, and overcharges; fraudulent credit card offers/phishing attempts; etc.

 

Debt Collection

Debt collector calls repeatedly or continuously; falsely represents the amount or status of debt; fails to send written notice of debt; falsely threatens suit; uses profane language; fails to identify self as debt collector; and/or violates other provisions of the Fair Debt Collection Practices Act. 

 

Health Care

Fraudulent, misleading, or deceptive claims for vision correction procedures; dietary supplements; weight loss products or services; impotency treatments; health spas and equipment; infertility services; sunscreens; HIV test kits; etc.

 

Home Repair, Improvement and Products

Defective furniture or appliances; service or warranty-related issues; furniture or appliance delivery problems, including receiving wrong or incomplete products; problems with home repair services and contractors; etc

Identity Theft

When someone appropriates your personal identifying information (like your Social Security number or credit card account number) to commit fraud or theft.

Impostor Scams

Complaints about scammers claiming to be friends, family, a romantic interest, companies or government agencies to induce people to send money or divulge personal information. Complaints include the following: scammers posing as friends or relatives stranded in foreign countries without money; scammers claiming to be working for or affiliated with a government agency; and scammers claiming to be affiliated with a private entity (e.g. a charity or company). 

Internet Auction: Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to disclose all the relevant information about the product or terms of the sale; etc. 

Internet Services: Problems with trial offers from Internet Service Providers ("ISPs"); difficulty canceling an ISP account; issues with Internet entertainment services, Internet gaming, and social networking services; undisclosed charges; website design and hosting services; spyware, adware, and malware issues; etc. 

Investment Related Complaints: Investment opportunities in day trading; gold and gems; art; rare coins; etc. 

Magazines and Books: Pitches for "free," "pre-paid," or "special" magazine or book subscription deals; etc. 

Mortgage Foreclosure Relief and Debt Management: Complaints about mortgage lenders, brokers, and other entities making false promises to save consumers’ homes from foreclosure; mortgage refinancing, mortgage term modifications, and debt management issues; credit organizations charging excessive fees, making false promises to provide free services, pay creditors, or reduce interest rates.  

Office Supplies and Services: Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment maintenance contracts; classified advertising and yellow page invoice scams; website cramming schemes; etc. 

Prizes, Sweepstakes and Lotteries: Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through the phone, fax, e-mail or mail; etc. 

Real Estate: Complaints about deceptive and misleading practices involving real estate agents and companies, real estate appraisers and appraisal services, real estate consultants, real estate property management, and real estate land developers. 

Shop-at-Home and Catalog Sales: Problems, such as undisclosed costs, failure to deliver on time, non-delivery, and refusal to honor a guarantee, with purchases made via the Internet (not including auction sales), telephone, or mail. 

Telephone and Mobile Services: Complaints about charges for calls to "toll-free" numbers; unauthorized charges such as charges for calls consumers didn’t make; unauthorized switching of consumers’ phone service provider; misleading prepaid phone card offers; unsolicited mobile text messages; problems with mobile applications or downloads; other mobile device problems; etc. 

Television and Electronic Media: Problems with TV reception, installation, billing, and promotions for cable/satellite providers; miscellaneous problems with music/DVD/video game purchases.

Travel, Vacations and Timeshare Plans: Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages; misleading timeshare offers; etc. 

Internet Auction

Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to disclose all the relevant information about the product or terms of the sale; etc. 

 

Internet Services

Problems with trial offers from Internet Service Providers ("ISPs"); difficulty canceling an ISP account; issues with Internet entertainment services, Internet gaming, and social networking services; undisclosed charges; website design and hosting services; spyware, adware, and malware issues; etc. 

 

Prizes, Sweepstakes and Lotteries

Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through the phone, fax, e-mail or mail; etc. 

 

Telephone and Mobile Services

Complaints about charges for calls to "toll-free" numbers; unauthorized charges such as charges for calls consumers didn’t make; unauthorized switching of consumers’ phone service provider; misleading prepaid phone card offers; unsolicited mobile text messages; problems with mobile applications or downloads; other mobile device problems; etc. 

 

Travel, Vacations and Timeshare Plans

Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages; misleading timeshare offers; etc.