About the Division
The Attorney General’s Office protects Nebraskans from unfair, unconscionable and deceptive trade practices, ensures fair competition between businesses, and is responsible for oversight of charitable assets and entities. Our office’s Consumer Protection Division accomplishes this through:
- Consumer education
- Mediation of consumer complaints
- Enforcement
Consumer Education
One way we protect consumers is by equipping them to protect themselves. We educate consumers about identity theft, Internet safety, and how to recognize the warning signs of fraud and scams.
In addition to news releases and offering educational materials, we provide community outreach by speaking directly to groups and organizations.
- Request a speaker click here.
- Free Educational Materials click here.
Mediation of Consumer Complaints
Disputes that a consumer may have with a business can often be resolved as a result of the mediation process. Our office offers mediation through our Consumer Protection Division Mediation Center. Mediation relies on the voluntary cooperation of both the consumer and the business. The mediation process is started by filing a consumer complaint with our office. Each and every consumer complaint is reviewed by a mediator. The mediator, who is independent and neutral, acts as a "go between" for the consumer and the business. The consumer will always be kept apprised of the status of his/her complaint, including whether a complaint has been referred to another governmental entity.
- To file a consumer complaint, click here.
If, the parties don’t reach a resolution through mediation, the consumer may choose to go through the legal process to have a court resolve the dispute. The consumer may want to consider small claims court or hiring an attorney. Please note that the Attorney General's Office cannot represent or provide legal advice to individuals.
If you are a victim of a crime, contact your local law enforcement immediately.
Enforcement
The Attorney General’s Office protects Nebraskans from unfair, unconscionable and deceptive trade practices, as well as ensures fair competition between businesses, through enforcement actions.
File a complaint regarding charitable assets or entities, click here.